System Design and Technical Support Policy

As a complimentary suite of services, DWG provides free system design, sales assistance, and technical support for active customers. Product recommendations will only be made for items intended to be purchased from DWG. Active customers are those that are purchasing at a bare minimum of $1000.00 per month for the life of the account.

Technical support is offered by DWG on items that were purchased from DWG within the past 30 days. System design and product selection assistance are offered to customers with the assumption that all components quoted by DWG will be purchased from DWG. In cases where DWG staff assists on a project, but items are purchases elsewhere, system design and product selection assistance will no longer will available to that customer.

For cases where support assistance is needed for non active customers, DWG offers paid system design and technical support service options.