DWG FAQ

Does DWG offer dealer pricing?

Yes! DWG sells primarily to security and technology service professionals. Click here to set up your dealer account today.

Is there a minimum annual spending amount for dealer accounts?

While there is no official annual minimum spending amount, $12,000 per year is the minimum amount where a dealer account should be to help us maintain our preferred level of customer service and cover our business operational model.

Is there a minimum order amount with DWG?

For customer convenience, DWG no longer has an official minimum order amount, however some exceptions may apply. Additional fees may arise on one-off smaller orders (under $500) such as manufacturer drop ship fees, and other handling fees. If the order was placed and fees need to be added, DWG will contact you with the details before proceeding. As a wholesale distributor, our margins are calculated based on volume purchasing, so with small dollar amount orders, our main goal is to help out customers and cover our related costs.

How long has DWG been in business?

DWG was established in 2002. Since then, we have consistently grown our customer base of dealers and technology professionals throughout the United States and globally by offering industry leading system design, technical support, product availability and competitive pricing.

Does DWG sell internationally (outside the US)?

DWG does sell and ship outside of the United States. Note - some of the brands we carry may be authorized for US sales only in which case we cannot ship outside of the United States.

Does DWG sell to non-security companies?

The short answer is Yes.‚  Depending on the brand and / or product category there may be restrictions.‚  For example, some advanced products require purchase from certified security dealers.‚  In most cases, the type of customer that is buying the equipment will and should have a professional level of understanding and experience in installing such products.  DWG doesn't sell consumer grade equipment, so we typically would organically end up dealing with a professional related to technology, electrical, IT, security, plumbing, general contracting, etc.

Does DWG offer technical support?

DWG offers industry leading technical support and system design services. These services are reserved for active dealer accounts with regular purchasing activity.

What is the return policy for DWG?

Please click here to read our return policy.

How can I get the best pricing?

• Pricing varies based on such factors as size of order, annual volume, and active promotions.
• Special pricing is also available through project registrations, where we can work together to win business for particular brands and protect you against competitors with a price advantage.
• The more consistent and healthy purchasing amount you can give us, the more we can afford to tighten our aggressive pricing margins even further.
• If your company is committed to a particular brand and will be purchasing it in consistent volume from DWG, we will lock in higher discounted pricing for that particular brand.
• DWG provides excellence in customer service, system design, and technical support. When our customers are responsive, communicate directly and organized it allows us to be more efficient with our touchpoints. This definitely helps use keep our pricing down and service levels high.

How do I get better shipping pricing or free shipping?

As a wholesale electronics distributor, shipping is an important part of our business. Faster transit times from leading shipping and freight providers has enabled DWG to efficiently reach more customer nationwide and globally. There are many business benefits in being able to place orders at convenient times online at dwgdistribution.com to be shipped and received promptly for scheduled projects. Shipping costs generally outweigh the costs (time, gas) in having to drive locally to order and pick up items as needed. Shipping prices are calculated automatically based on the shipping destination, package weight and dimensions. DWG typically insures all parcel shipment packages over $100, so this cost is a factor as well.

When analyzing pricing, it is wise to consider the total delivered costs of items. Many mistakenly focus on lower or free shipping and end up paying more per item (total price of items plus shipping divided by number of items). More savvy customers treat shipping as another item in the transaction. A key way to get shipping pricing low is efficient ordering, in essence more items on the order to offset the price of the shipping across more items. This results in a lower cost per item shipped. A clear way to achieve this is by buying regularly needed items in larger quantity. DWG's goal is to match or beat the landed cost (price of item plus shipping) on any item. We will work with our customers to ensure the most efficient purchasing for their company.

Can I pick up my order?

Yes. You can place orders for pickup from our Westbury, NY warehouse. Select Customer Pickup at checkout.

I know I can pay with credit card, but does DWG also offer credit terms?

For US based commercial customers, credit terms may be negotiated based on the customer's purchasing volume history and credit evaluation. For non-US based customers, payments will only be accepted via bank wire transfer.

Can DWG help me in finding a system component that is discontinued or unavailable?

One of the common ways DWG earns the continued business of customers is by helping them solve legacy system challenges. This can be a time consuming and painstaking task. Our team of technical sales professionals will communicate with you to understand the existing system and infrastructure and figure out the most efficient way to get your installation back up and running. We go to great lengths to help customers in these situations of need. As a result, we hope to be rewarded with volume and consistent business.‚  Strong relationships are formed when there is proven mutual value.

Why should I buy from DWG?

We enjoy a mutually beneficial business relationship with our customers. Our goal is to provide value where we are able to help solve system design, technical support, and product availability challenges, and in return we receive an appropriate share of your related equipment purchasing.

How soon will I get my order?

As fast as possible. DWG carries over 500,000 unique parts from leading manufacturers across multiple industries. Every day items will typically ship out within 24 hours. Replacement parts and legacy system components will usually ship within 5 to 8 business days. Custom and built to order items may also take a little longer to ship, as should be expected. We will always communicate appropriately to make sure there are no extra delays or issues, and do everything within reason to get all orders out as efficiently as possible.

What industries and applications would the equipment that DWG provides be utilized in?

DWG provides professional electronic systems and related equipment for every market. Such industries include: