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System Design and Technical Support Policy
As part of our complimentary suite of services, DWG provides free system design, sales assistance, and technical support for active customers. Active customers are those that are purchasing at a minimum average of $1000.00 per month for the life of the account.
Technical support is offered by DWG on items and integrated systems that were purchased from DWG within the past 30 days, however continued support is offered for active customers. System design and product selection assistance are offered to customers with the assumption that all components quoted by DWG will be purchased from DWG.
In cases where DWG staff assists on a project, but items are purchases elsewhere, system design and product selection assistance will no longer will available to that customer. Of course if there is an issue with any of our quotes for a particular project, just let us know so we have the continued opportunity to earn the business.
For cases where support assistance is needed for non active customers, DWG offers paid system design and technical support service options.